Items can be exchanged and returned at a cost. Exchange is for free when there is a validated
inconvenience.

Yes! In ZATORI we work with personalized orders. You can modify the color and size of our predesigned pieces or build your own from scratch.  

To change or cancel your order, contact us at (EMAIL).

Yes! To ship your orders to diferent addresses make sure to change the shipping address before
paying

You can pay with a Credit Card (Visa, MasterCard, American Express), Zelle, PayPal, or cash (if
located in Caracas, Venezuela)

Yes! Gift notes can be personalized and sent with your order.

Shipping time will vary depending on where you are located. Our pieces are shipped from Barcelona, Spain.

All orders are shipped by air from Spain.

• If something happens to the order during shipping contact us. (EMAIL)

Unfortunately no. The shipping option ofered is the fastest.

Yes. If you want to delay your shipment you have to let us know when placing the order.

The shipping price will vary depending on where you are located and the size of your order.

Yes! At ZATORI we ofer assistance to help you create the best piece for your space that matches
your personality!

No, personalized orders cannot be returned.

Changing the colors or size of a pre-designed piece will not afect the final price. Cost increases when it is created especially for your space. In this case, this piece will be unique or special, made just for you

Yes, if you are located in Caracas, Venezuela we have an installation service available at a cost.

Product installation depends on the selected material. For further information contact us or visit
our “How to install my piece” post on our Instagram page!

We do not have a ZATORI physical store yet. However, some of our pieces are exposed to the
public in a department store located in Caracas, Venezuela

Of course! By joining our subscription list you will receive 10% OFF on your first order, information
about new collections, limited pieces, coupon codes, and much more!